Archive for March 5th, 2010

Social Media at HIMSS 2010

March 5, 2010

Social Media at the Annual Conference of the Healthcare Information Management and Systems Society has come a long way. A few years ago, the bloggers meetup was a dozen or so of us meeting in a bar near the conference site. This year, for the second time, there was a social media center and three panels of Meet the Bloggers. I was glad to be a part of it. Participatory Medicine was represented by ePatientDave discussing his new involvement with Kaiser. A busy twitter stream kept many informed of the concurrent activities.  My round table with Deborah Kohn on Social Networking: Are You Listening, was well received. Another version of the slides are below. Some of the recommendations out of the session include:

  • be prepared for dealing with complaints via social media by monitoring and having a plan on how to respond
  • listen – monitor what people are saying about you
  • consider social media in job recruitment
  • support for launching social media in health care organizations must be endorsed from the top
  • educating employees about social media can prevent abuse of the tools at work
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