Telephone vs. Web Interaction in Improving Health Outcomes

May 8, 2007

Government Health IT blog points to an article in the Journal of Managed Care which concluded that: “diabetic patients were much more likely to adhere to suggested testing procedures when someone got on the phone and prodded them compared to people who didn’t get this kind of contact.” He concludes: “The challenge for the crop of new Web 2.0 technologies is not in carving out new ways of providing healthcare, at least not yet. It’s finding a way to be relevant in the current hierarchy of healthcare delivery.”  Fortunately, there are some studies from groups like CHESS at the University of Wisconsin showing similar results for web interactions.

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