Patients Allow to Vent Online – Good or Bad?

January 24, 2008

On the theHealthCareScoop.com patients are encouraged to post their reactions to their physicians, providers and clinics. But what if health plans (Minnesota Blues and WellPoint) encourage these type of comments? Some physicians cry foul. In an article in the AMA News, a balanced reports looks at the pros and cons including the promise that comments will not affect reimbursement rates. However, it could be that it would affect business volume. Reading some of the comments on the site, there is good and bad. Some having very ugly experiences which lawyers would love to get their hands on, and others which love their doctors or clinics and strongly recommend them to others.

Except for the liability issues, I think this is a good thing. One questions – are these types of sites more likely to attract complainers?

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