Archive for October 24th, 2012

Patient-Centerness in Healthcare

October 24, 2012

Two recent items emphasize this them. First is an interview with James Merlino, MD, Chief Experience Officer at Cleveland Clinic and e-Patient Dave at TEDMED.

The interview asks pointed questions about Improving Doctor-Patient Communication from the provider and patient perspective. ePatient Dave gives Cleveland Clinic a big endorsement. See Dave’s blog post about the video.

Second is a post by Dr. Cosgrove, CEO of Cleveland Clinic on One Question that Changed our Organization or How Cleveland Clinic went from doctor-centered to patient-centered.  It is a description of a water-shed moment.  “Yes we do teach empathy. We’ve made it part of our culture.”

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