October 24, 2012
Two recent items emphasize this them. First is an interview with James Merlino, MD, Chief Experience Officer at Cleveland Clinic and e-Patient Dave at TEDMED.
The interview asks pointed questions about Improving Doctor-Patient Communication from the provider and patient perspective. ePatient Dave gives Cleveland Clinic a big endorsement. See Dave’s blog post about the video.
Second is a post by Dr. Cosgrove, CEO of Cleveland Clinic on One Question that Changed our Organization or How Cleveland Clinic went from doctor-centered to patient-centered. It is a description of a water-shed moment. “Yes we do teach empathy. We’ve made it part of our culture.”Share this: