Web 2.0 for Patients in the UK

March 9, 2007

A comment from ICTconsequences, I was pointed to a website in the UK which proposes to improve the National Health Service there through allowing users to give their opinions about their care at local hospitals. Patient Opinion includes search options as well as sorting responses by hospital and key words, like “food”, procedure (hip replacement), nursing care, disabled parking, etc. It is good to see positives and negatives as well as mixed reviews. What could be one long complaint posting board really gives the spectrum of experiences. Given the recent revelations at Walter Reed Hospital here in the US, we could use similar tools to start an earlier groundswell about patterns of problems in our hospitals.  However, in the legal environment of US healthcare, would such a site be misused?

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